LUKAS PHIRI
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Operations and Administrative Professional
Seeker and Occupations
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Lives in Lusaka, Zambia
Operations and administrative professional with hands-on experience in customer registration, daily data entry, and field operations at Airtel Zambia. Experienced in maintaining accurate subscriber records, reconciling stock, preparing daily sales reports, and solving customer account queries on the spot. Backed by a Diploma in Public Administration and practical training in Transport and Logistics, with a strong commitment to clean record-keeping, reliable reporting, and dependable team support.
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Contact Info
Email: lukasphiri332@gmail.com
Phone: +260 771 663 159 / +260 978 982 257
Skills
Data Entry & Record Keeping
Customer Identity Verification (KYC)
Daily Sales Reconciliation
Physical & Digital Filing
Reporting & Administration
Stock Taking
Compliance Monitoring
Schedule Coordination
Customer Support
On-the-spot Query Resolution
Microsoft Excel
MS Word
Google Workspace
POS Systems
Airtel Money & Digital Platforms
Work Experience
Direct Sales Executive
Airtel Zambia | 2024 – Present
Register new subscribers and verify national identity documents (KYC), ensuring 100% compliance with ZICTA regulations and internal quality standards. Compile and submit daily and weekly sales reports to the territory manager using Excel, tracking subscriber acquisitions, revenue, and product movement. Promote and activate Airtel data bundles, SIM cards, and Airtel Money accounts across designated Lusaka zones, consistently meeting monthly targets. Troubleshoot subscriber issues in person, including SIM swap verifications, transaction errors, and connectivity questions, ensuring customer satisfaction.
Sales Agent
Airtel Zambia | 2022 – 2024
Conducted frontline SIM card activations and captured customer details accurately into mobile registration systems. Counted and balanced physical inventory (SIM cards and promotional stock) each morning and evening against transactional records. Engaged prospective customers during community activations and market drives, clearly explaining product features and tariffs.
Operations & Data Entry Intern
Netsecure Solutions | 2021 – 2022
Updated internal spreadsheets with client details, service inquiries, and project logs, double-checking entries for spelling and numerical accuracy. Organized, scanned, and filed office records and contracts to ensure documents were easy for the team to locate. Handled incoming telephone calls and visitor inquiries, directing clients to the appropriate staff members promptly.
Education History
Adaptive Innovation Research Institution, Lusaka, Zambia
Certificate in Transport and Logistics | 2026
COF University (GRZ-ICOF), Lusaka, Zambia
Diploma in Public Administration | 2024
Anoya Zulu Secondary School, Chipata, Zambia
Grade 12 School Certificate | 2020
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