Jane Nyankankhula

Assistant Administration Clerk

A-Plus Urban Technics Consultants, Lusaka |  Jan 2013 – Dec 2023

> *Executive Logistics:* Managed end-to-end travel logistics for directors, including scheduling complex domestic and international flights, hotel bookings, and ground transportation. > *Client Relations:* Served as the primary point of contact; greeted high-profile corporate clients, answered inquiries, and directed them to appropriate departments. > *Calendar Management:* Maintained calendars, coordinated appointments, and scheduled meetings for directors and project teams. > *Financial Stewardship:* Administered petty cash, processed cheque disbursements, and reconciled transactions with high accuracy. > *Records Management:* Developed and maintained an intuitive digital and physical filing system to ensure quick retrieval of sensitive engineering and administrative documents. > *Daily Operations:* Oversaw administrative support duties including sorting high-volume email correspondence, printing, scanning, and high-speed photocopying. > *Office Sanitation & Upkeep:* Carried out daily cleaning, mopping, and dusting of directors' offices. > *Interior & Workspace Organization:* Arranged and organized furniture and interior arrangements for staff offices. > *Hygiene Management:* Regularly cleaned and disinfected staff toilets to maintain a sanitary work environment.

Office Manager

F&B Chemicals Limited, Lusaka |  Jan 2007 – Dec 2008

> *Operations Management:* Directed day-to-day office operations to ensure a highly productive working environment for all staff. > *Financial Administration:* Administered company payroll, managed petty cash distributions, and executed timely payments to suppliers and contractors. > *Procurement & Inventory:* Supervised the procurement of office assets, stationery, and supplies while negotiating favorable terms with vendors to control costs. > *Client Care:* Handled and resolved client inquiries, elevating overall customer satisfaction and business retention. > *Marketing Support:* Assisted in the planning and execution of promotional campaigns and local advertising to expand product market reach. > *Floor & Office Maintenance:* Performed comprehensive cleaning of office staff floors, including mopping, scrubbing, and shining. > *Guest House Hospitality:* Managed and washed bedding for directors and visitors at the company guest house. > *Technical Skills:* Microsoft Office Suite (Word, Excel, PowerPoint), Information Systems, data entry, and digital file systems.

Administration Clerk

Borasis Estates Limited, Lusaka |  Jan 2005 – Dec 2006

> *Schedule Optimization:* Coordinated staff schedules, organized administrative calendars, and facilitated team meetings. > *Product Support:* Prepared, designed, and printed precise product descriptions and labels for distribution materials. > *Front Office Operations:* Managed the reception area, answered incoming phone calls, and sorted corporate emails to streamline communication. > *Financial Control:* Reconciled petty cash logs and maintained systematic records of all day-to-day operational expenses.

Greenwood Institute

Diploma in Hotel & Catering Management |  2006-2007

Kafue Tech Training Centre

Certificate in Information Systems |  2005