Gloria Mwenya
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Versatile and experienced Senior Sales, Administration & Healthcare Operations Professional with over 15 years of progressive expertise across pharmaceutical sales (GSK, CIPLA, MSD), healthcare administration, patient logistics, customer service, inventory control, financial handling, and operations coordination.
Demonstrates strong commercial acumen, exceptional interpersonal skills, and the ability to build long-term professional relationships with healthcare professionals, clients, suppliers, and internal teams. Adept at managing day-to-day clinic operations, facilitating medical evacuations, handling cash and reconciliations, supporting pharmaceutical product promotion, and executing administrative and logistical duties with precision and integrity.
Highly reliable, ethical, organised, and solution-oriented—able to thrive in fast-paced environments, meet targets, and coordinate cross-functional activities while maintaining excellent communication and customer service standards.
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Contact Info
Email: glomwenya@gmail.com
Phone: 0977 542 678 | 0954 191 701
Skills
Pharmaceutical & Medical Representative Sales
Territory Development
Client Engagement
Product Promotion
Product Demonstrations
B2B Sales
Relationship Management
Sales Reporting
Performance Analysis
Clinic Front Office Management
Patient Logistics
Medical Evacuations Coordination
Record Management
Confidential Filing
Cash Handling
Sales Reconciliations
Customer Service
Patient Support
Inventory Control
Stock Control
Office Administration
Scheduling
Document Preparation
Report Writing
Logistics Coordination
Road Logistics
Air Logistics
Multi-tasking
Time Management
Conflict Resolution
High Ethical Standards
Strong Communication
Accuracy
Attention to Detail
Team Collaboration
Leadership
Work Experience
Sales representative
Horizon Distributors | 2018-2023
Promoted Pharmaceutical and FMCG product lines.
Identify and establish new business leads.
Maintain accurate customer records and manage product detailing.
MEDICAL REPRESENTATIVE
GlaxoSmithKline (GSK) | 2017
Promoted GSK medical products to healthcare professionals.
• Presented product benefits, answered technical queries, and shared scientific research
insights.
• Coordinated product launches, conferences, seminars, and clinical engagement
activities.
• Managed budgets and prepared scientific and commercial reports.
• Expanded territory coverage and increased product awareness.
• Maintained accurate professional records and sales documentation.
COMPANY ADMINISTRATOR
Critic-Care Clinic (Former MARS Clinic) | 2016
• Oversaw day-to-day clinic operations and front office management.
• Ensured all patients received quality service and followed up on complaints.
• Coordinated medical evacuations (road & air) within Zambia and to South Africa.
• Ensured ambulances were equipped and operational at all times.
• Managed travel documentation for patients and medical escorts.
• Supported logistics planning and emergency response coordination.
RECEPTIONIST / CASHIER
Medical Air Rescue Services (MARS) | 2008 - 2010
• Provided professional customer service and handled all front-desk enquiries.
• Managed cash sales, receipting, and daily financial reconciliation.
• Prepared daily and ad hoc sales reports.
• Maintained accurate patient records and ensured they were available for clinicians.
• Supported accountants with monthly books of accounts.
Education History
Cavendish University
Bachelor’s Degree in Business Administration | 2015
University of Zambia
Diploma in Business Administration | 2010
Steel Gate Computer Systems
Certificate in Computer Studies | 2004
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