Olive-Anne Nunkwe

Civil Service – Teaching Service Commission

Acting Chief Human Resource Management & Development Officer | September 2025 – Present

Direct the formulation and execution of HR strategies aligned with overarching national civil service objectives. Oversee nationwide recruitment campaigns, ensuring competitive, transparent, and merit-based talent acquisition. Lead the institutional performance management cycle, instituting rigorous review mechanisms and continuous feedback frameworks. Spearhead executive succession planning and talent pipeline initiatives to safeguard leadership continuity. Champion organizational change management strategies, effectively mitigating workplace transition challenges and enhancing employee buy-in. Oversee compliance audits and labor law adherence across all administrative processes and documentation. Optimize Human Resource Information Systems (HRIS) usage to enhance data integrity, workforce analytics, and executive reporting.

Senior Human Resource Management & Development Officer | December 2019 – August 2025

Civil Service – Teaching Service Commission

Designed and implemented human capital development programs aimed at closing competency gaps across education service personnel. Streamlined recruitment processes, significantly decreasing average time-to-fill for critical public sector vacancies. Guided departmental heads and line managers in establishing SMART performance objectives and executing fair evaluations. Conducted structured Training Needs Assessments (TNA) to design targeted continuous professional development modules. Conducted periodic HR compliance reviews and audits to maintain alignment with public service standards and statutory regulations. Monitored employee engagement and retention via structured surveys, deploying workplace improvement initiatives to boost morale. Produced analytical HR reports detailing attrition rates, training ROI, and operational staffing metrics for senior leadership.

Senior Hospital Administrator | March 2019 – December 2019

Ministry of Health – Lusaka District Health Office

Engineered operational workflows and administrative reforms that reduced patient waiting times by 20%. Administered the operational budget, achieving a 10% reduction in operating costs while sustaining quality clinical delivery standards. Championed the rollout of electronic health record systems, curbing administrative paperwork by 30% and elevating record accuracy. Optimized staff training and resource distribution, driving a 15% increase in staff productivity and reducing supply chain disruptions by 15%. Established patient feedback channels and continuous quality improvement (CQI) measures, elevating patient satisfaction ratings by 25%. Enforced stringent infection control protocols and clinical staff training, contributing to a 30% decline in hospital-acquired infections. Maintained 100% adherence to national healthcare guidelines and statutory requirements, resulting in zero non-compliance audit penalties.

Provincial Administrative Officer | April 2016 – April 2018

Ministry of Health – Northern Provincial Health Office

Directed provincial administrative frameworks across health facilities, reducing administrative overhead and paperwork by 15%. Managed the provincial healthcare budget, yielding a 10% cost efficiency while securing full funding for critical health services and infrastructure. Coordinated staff development and retention initiatives that enhanced health worker retention and productivity by 20%. Supervised the infrastructure planning and execution of facility renovations and constructions across rural and underserved districts. Instituted disease surveillance and public health control measures that contributed to a 25% drop in communicable disease prevalence (Malaria, HIV/AIDS, TB). Formulated and operationalized comprehensive emergency preparedness and disaster response protocols for disease outbreaks and emergencies. Maintained active liaison with civic leaders, cooperating partners, and government agencies to support provincial healthcare initiatives.

Human Resource Management Officer

Ministry of Health – Kasama District Health Office

Inspector

SGS Inspection Services

Administrative and Human Resource Assistant

Kalahari Geo Energy Ltd

University of Lusaka | 2019 – 2022

Master of Arts in Human Resources Management

Chartered Institute of Logistics and Transport (CILT) | 2017 – 2018

Diploma in Logistics and Transport

University of Zambia | 2006 – 2010

Bachelor of Arts in Development Studies with Public Administration (Merit)