MONICA MULOMBA-MALYANGO
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Administration, Operations & Customer Service Professional
Seeker and Occupations
Details
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Lives in Lusaka, Zambia
An experienced and adaptable professional with a background in administration, banking operations, customer service, and office management. Holds a Bachelor of Arts Degree in Public Administration, complemented by training in Public Relations and Personnel Administration. Brings practical experience coordinating administrative activities, handling financial transactions, and maintaining records with a strong commitment to accuracy and professionalism.
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Contact Info
Email: monicamulomba83@gmail.com
Phone: +260 971 716 197
Skills
General Administration and Office Management
Customer Service and Client Relations
Banking and Financial Operations
Cash Handling and Reconciliation
Records Management and Filing
Report Writing and Documentation
Communication and Interpersonal Skills
Teamwork and Collaboration
Time Management and Organisation
Problem-Solving and Decision-Making
Confidentiality and Professional Ethics
Coordination and Operational Support
Sales and Product Promotion
Microsoft Office Applications
Microsoft Word
Microsoft Excel
FlexCube Banking System
Work Experience
Administrative Officer (Part-Time)
Bilvin Engineering Limited | April 2017 – Present
Coordinate daily administrative activities to support smooth business operations across departments. Maintain financial records, budgets, and expenditure documentation. Organise and maintain project files, contracts, official correspondence, and liaise with clients, contractors, and consultants.
Bank Teller
Ecobank Zambia Limited | April 2014 – March 2016
Processed daily banking transactions, balanced cash drawers, completed daily reconciliations, assisted customers with inquiries, and handled high volumes of customer transactions while maintaining compliance with banking procedures.
Teller / Bank Clerk
Investrust Bank PLC | March 2010 – May 2011
Processed cash deposits, withdrawals, cheque deposits, utility payments, and foreign currency transactions. Managed ATM cash replenishment, coordinated cash-in-transit arrangements, and monitored suspicious transactions.
Education History
University of Zambia (UNZA)
Bachelor of Arts Degree in Public Administration and Minor in Development Studies | 2022
Zambia Institute of Management (ZAMIM)
Advanced Diploma in Public Relations and Personnel Administration | 2009
Malcolm Moffat College of Education
Certificate in Teaching | 2006
Kabwe High School
Grade 12 School Certificate | 2001
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